Time Warner Holds You Hostage.

I’ve been a customer of Time Warner for 13 years.

My TV/Internet with TW varied.
They constantly offered promotions to keep me. The last bill was $95. Then it jumped to $111. This is the routine with TW. Try to cancel and they offer cheaper rates. Try to change service and they offer cheaper rates. Staying with them at this point is my fault.

I called and complained and they offered me the same with movies for MORE money. I said that’s not what I want. Finally agreed to dropping TV and Internet at 20 MB and wiping my past bill of $111 to $44. I had 12 days to return my DVR and was told I could watch what was remaining. Lies. It immediately quit working. I took it in and tried to pay. My bill was now $140. I asked someone for help with my bill. I was handed a post it note with a number for billing problems. 3 customer service reps standing around and doing nothing. You pay at a kiosk. You have a question, they can’t help.

I called and lost it on that poor girl, Jana. Tried to cancel but they won’t let you. I explained that I had a bill for $44 and was willing to pay but she wanted $140. I tried to reason with her but lost it. You are at the

Then I went to the AT&T store. They wanted $200 bucks to install and $45 a month for 18 MB a month. I complained about the $200. She said she could take $50 off for being a cell customer. Complained on Twitter and AT&T contacted me. Dropped the $200 and gave me Internet for $45 a month with 18 mb. Installing that week. TW has robocalled me to collect on what they now say is a $280.00 bill that I will never pay. I’ve been warned that TW will attempt to ruin my credit. After the financial disaster that was my marriage, I can’t afford to take another hit. I worked too hard to clean it up.

The day before AT&T was to install, I was was called by TW. The rep, Fred (ID 8RF) actually listened and understood my problem. He said he’d take care of me and get me to someone that could address my problem. I was still going to change service but pay the $44 bucks I owed at this point because that’s what I agreed to do.

Stupid me. Thinking someone at TW was helpful. I was blind transferred to Kijuan (ID YUN). I ran through the whole story again. She went through my bill. She claimed that they can’t close my account until I return the modem I have with them.
The problem is I own my modem. I have been through 2 modems while with TW. After talking with Kijun for sometime, I discovered I was paying for my own equipment for years. She wouldn’t fix the error. She claimed that only her manager would be able to credit that much. She said I would receive a call from her manager, Glenn Boone, within a week.

A week has passed. Nothing but robocalls and emails to collect on a debt that is not my fault. Hell, I might even be owed money but can’t get a manager to talk with me.

UPDATE: I linked to this post on Time Warner’s Facebook page. Below is the communication with their social media guru.

 

Time Warner

UPDATE 2: Took at robo call at 2:25 today to try to cancel again. Was told I was talking with the wrong department. “Here let me transfer you” was the last thing I heard before my call was dumped. Can you hire hostage negotiators?

How I Would Have Ended Dexter

So I wasn’t terribly happy with the way Dexter ended. I mentioned it on Twitter and did a brief write up when asked what I would do. This is it.

This picks up where Dexter goes to kill Oliver Saxon/Daniel Vogel with a pen.

Dexter and Oliver Saxon/Daniel Vogel face off.
Killer vs killer. Both are critically injured and hospitalized but I think since this is the last fight, make it epic. Multiple stabs. Blood everywhere. Both struggle to kill each other before they are separated and weak from the blood loss.

This allow you to remove the awkward dialogue between Batista/Quinn/Dexter about self defense and why he was still trying to work.

Dexter/Deb/Saxon, now all in the same hospital, are evacuated during the storm. Watching over Deb, Quinn sees the evac happen and takes this time to kill Saxon during all the confusion.

Dexter is the last evacuated. Once treated he’s moved to an ambulance and disappears into the storm.

Deb is moved and gets the miracle that the doctor talked mentioned to Quinn and Dexter.
Deb lives but can’t recall anything. Dexter. Harrison. Ice Truck Killer. Quinn. Nothing.
Quinn takes Deb back into his life, changing him forever. He becomes a top cop and an asset to Miami Metro.
He cares for Deb and ultimately nurses her back to health.

Dexter goes missing after the storm as his ambulance is hit and no survivors are discovered.
Hannah discovers Dexter’s ultimately declared as one of the many dead from the storm. She raises Harrison as her own.
She discovers the tapes that Dr. Vogel used to help Dexter and uses them herself to over come her need to kill and eventually Harrison’s.
Flashback to Harrison’s mother’s death and him sitting in the middle of the crime scene like Dexter did and his growing need to kill as he ages. That’s a really bad sentence but go with it. First draft. :D

Flash Forward – Miami – 20 years later.
Miami Metro – Police Chief Quinn is at Batista’s bar. He’s spent years nursing Deb back but discovered a lot of material that leads him to believe that Dexter was the Bay Harbor Butcher. He confesses this to Batista as well as the that he’s never told Deb about her family. He felt it would crush her to survive and never know them.

Through their discussion, we get updates on all the crew.
Quinn is the Police Chief.
Batista is retired and running his bar.
Masuka is about to retire and leave his job in the hands of his daughter as she’s joined the force as a blood spatter specialist.
Matthews has passed away.
Jamie is happily married and living far from Miami but visits Angel with her husband and 2 kids.

Cut to Miami Metro, New hire Harry McKay(Harrison Morgan) is introduced as the new assist in blood spatter to assist after Masuka’s retirement. In addition to his hire, is a transfer, Lt. Astor Bennett.
Astor immediately approaches Harry and ask for his help. Her brother, Cody, was killed and it looks like Miami has another serial killer. This is the reason for her transfer.
He agrees and they leave the building together.
Sitting across from Miami Metro is an aged Dexter. Alone. Watching with his father standing behind him.

What This 2011 NBA Championship, By The Dallas Mavericks, Means To Me.

I loved (Yes, LOVED) the Dallas Mavericks. Growing up, I watched as year after year we got close but failed to win an NBA Championship. Early on, I was a Derek Harper fan. The guy was awesome. He was a leader. He made 1 huge mistake and dribbled the ball out against the Lakers in the 1984 Western Conference Finals. I’ve had bad days at work but it’s never been televised. Heartbreaking.

The tragedy starts at about 3:50.
The Mavericks would lose again to the Lakers in the 1988 Western Conference Finals. I would skip school with Kyle Hall and try to score tickets. We ended up meeting David Gear and his father who were trying to go to the game as well. We waited all day and nothing. It still sticks with me a one of my all time favorite Maverick memories. The waiting, not the lose.

I love how OJ is cheering the Lakers at the :24 mark.

Then Derek left for the Knicks in 1993. His hopes were dashed by the Houston Rockets. More than the Rockets, I blame John Starks for their loss. He never met a shot he didn’t like.

As far as the Mavericks were concerned, the 1990s were the worst time in the entire franchise. I was in college and met some new Maverick fans. One of them was Eddie Gibbons. We were convinced we could get floor seats for next to nothing. Which is good because next to nothing is what I was making as a college student. We hit up some ticket brokers to find out most didn’t even carry tickets for them. We eventually found one. This was a pre Internet situation so there was a lot of calling from our HOME TELEPHONES!! This is how we got shit done back in the day.

Dallas v Denver 5th row from the floor. Tickets were $50 bucks each. We sat close enough to hear Mahmoud Abdul-Rauf’s Tourette acting up. We were actually sitting so low that Dikembe Mutombo was taller than where we were sitting. The Mavericks won that game. I went to 3 total games that season and they won each one. Why does this matter. They went 11-71 that year. Another great Maverick memory. The games not the year.

In 1992, the Dallas Mavericks took Jim Jackson with the 4th pick in the draft. Dude had skills and combined with the fact this team had no talent, he had major stats. Yes, he held out. I saw an interview where he explained why. I had never seen an athlete explain in such a manner why he felt he was worthy of a large contract. Jim was well spoken. He was a guy I could follow and Jim had crazy insane talent. The Mavs added Jason Kidd and Jamal Mashburn to form the “Three J’s”. This lasted about as long as New Coke. Mashburn has surgery. Kidd and Jackson fought over Toni Braxton. All the J’s ended up traded by the start of the 1997 season.

Part of the Kidd trade was Steve Nash and Michael Finley. Loved to watch Finley play! LOVED! Here enjoy!

Explosive. Could take it inside or shoot outside. I became a fan of Wisconsin because that’s where he played college ball. Dude stepped up when needed and settled back as Dirk came into his own. Then he was waived by Dallas to avoid the luxury tax. This was devastating to me. We got nothing. Finley went to the Spurs and won a championship. Nash was gone the year before. Dirk was left with not much support all because of business decisions. I had named 1 of my dogs Maverick and another Finley. If I love you enough, I will name a dog after you.

I gave up. Dirk was and is a great player but he’s boring to me. He didn’t play a lot of defense. He had no style. He had a fade away jump and that’s about it. I couldn’t get attached to another player that was just going to play until it was time to leave for a contender. I quit watching. I quit investing.

The NBA was still looking for another Jordan and wasn’t impressive at all. I would watch the Spurs occasionally but Dallas wasn’t a team that excited me. The talk was LeBron James was the next Jordan. While I still watched SportsCenter, I had become married with kids and had less time for sports. LeBron was a name I heard because he was going high in the draft. It looked like he’d end up in Cleveland but I didn’t care.

Meanwhile, Dirk was working away in Dallas, I quit naming my dogs after anything associated with the Dallas Mavericks and LeBron was starting his highlight reel.

In 2006, the Dallas Mavericks would make it to the NBA Championship playing against an aging Shaq and the Miami Heat. Shaq was a guy that should have been in Dallas. During the 1990′s when Dallas won at failing, Shaq was in the draft during one of these awful seasons. Luck of the Mavs put them at 4th and Orlando at 1st. While they got Shaq, we got Jim Jackson. I wasn’t bothered by this because Shaq was a whore who left Orlando via free agency for the Lakers. After the Lakers were through with him, he ended up in Miami. Fuck him. Anyhow, I was interested. I didn’t watch any series until this one. Call me a fair weather fan, so be it. They broke my heart again! Up 2 games, they choked hard and lost 4 in a row to the Heat.

201o – Dirk is a free agent. LeBron is a free agent. While the world watched LeBron make a specticle of himself on TV, Dirk signed with Dallas.

Team officials released no terms of the deal. However, sources close to the talks told ESPN.com’s Marc Stein that it is a four-year deal worth $80 million, with a no-trade clause.

The nine-time All-Star agreed to the deal July 4 after a bit of a circuitous route delayed negotiations and left Mavs fans anxious as to whether Nowitzki was looking at other options on the free-agent market. Nowitzki, 32, opted out of the final year of his contract that would have paid him $21.5 million next year, but ultimately his loyalty to the only team he’s played for won out.

Nowitzki’s deal will pay him $17.3 million next season with pay increases due in each of the next three seasons, topping out at 22.7 million in 2013-14, sources told Stein. The contract contains a no-trade clause that prevents the Mavs from dealing the 7-foot power forward without his consent. Los Angeles Lakers star Kobe Bryant is the only other player in the NBA with a no-trade clause.

The former MVP could have re-signed for as much as $96.2 million, but he gave the Mavs a hometown discount to help ease the luxury-tax burden on owner Mark Cuban and with the hope that it will enable Cuban to continue to make trades and chase high-profile players to improve the team.

via ESPN.com

 

 

And this is how Cav fans reacted. Well, the nice clean AP version.

It is disappointing. I quit following a team I had loved because it lost a player. My favorite player. I can’t imagine how these guys dealt. I do know they burned jerseys and got a little rowdy. I hope they recover and I wish Cav fans the best because this was a shitty thing to do.

This year, I get to go to some games and I’ve been looking at the players the Mavericks have been picking up. I’m really digging Tyson Chandler’s strong inside game and he’s fun to watch. Then the Mavs make it to the playoffs and David Hopkins invites me to the first round.  It was pretty damn awesome. He got to see them sweep the Lakers in 4 with his Dad. I got to go again with D-Hop to an OKC Thunder game. The playoff atmosphere is fantastic but I’d been disappointed before so I wasn’t going to get excited.

Then they won the OKC series and we had the rematch with the Miami Heat. Decades of failing had me worried that I was going to get caught up in the hype again. The Mavs were winning but would they choke again? I was staying up later for games and losing sleep. I had been checking scores on my phone while I was at my cousin’s wedding and during the comic book club, I run. I still wasn’t convinced they could make this happen until the clock was at 0:00.

via Yahoo Sport.com

All I can say is “Thanks, Dirk”. Thanks for staying and rebuilding. Thanks for not going to a “contender” or announcing your new team on TV. Thanks for just showing up to work and making concessions so we could have a winner in Dallas again.

How to Fail at Business Without Really Trying Part 2

So I wrote my last post cause I was dealing with a billing problem with First Choice Power. I’m also dealing with a problem with Sears but I won’t get into that right now. The reason I mention that is because “Family Emergency” is the new “Check’s in the Mail”. Both companies have said this while trying to deal with me on financial issues. Do you think they care if you call and say “I had a family emergency and can’t pay.” No. They will bill you and bill you a late fee. Sears owes me money and FCP just wants to take and take from it’s customers.

So here’s what I did. I took screen shots like the one below and posted them in my blog. I labeled them so Google would find them when searching First Choice Power. I tagged these posts so Google would find them. I hope potential customers discover these posts and those images. Then I went to Facebook and found other customers that complained and I commented. I’d ask if they got resolution. I’d ask if they found another electric company. The great thing about FCP is as much as they are taking from their customers, they don’t pay an administrator for monitoring their web presence. Or if they do, they hire really bad marketing people that don’t look at Facebook or Twitter. Oh, wait, they do hire marketing people. Remember Brittany? After talking with FCP, I discovered she’s in the Marketing department. As of this posting, the only thing FCP removed was the comment from Brittany.

I got a response from one unhappy customer. I’ve posted the thread below.

I looked at Bounce Energy. Great rates. Anything was better than FCP. Now, I know nothing about the company and they may screw me over at some point but right now, I’m trying them. They offer $50 refer a friend deal. I contacted J and let her know this. She sent me her refer a friend code and I signed up. I did ask her to confirm she gets her $50.00 credit. I’ll update this post when I find out.

To finally test the poor marketing (or social media gurus) at FCP, I’m going to post that pic of Brittany Adams replying “WTF” to my customer complaint. I will tag them in it which I know they allow on Facebook. So then it will pop up on their page. I will do this after hours and see how long it takes to have the tag removed.

I will say that FCP did rebill me at the old average. I was told they will be changing their billing again. My rep said she will review my account with me before this takes place. She even offered me the “employee rate”. Sad part is that the rate employees get, is what a subscribe at Bounce can get if they sign up now.

So a series of bad communications from my electric company got me to switch. It also got me mad enough to post all that happened so that others are deterred from using them. As of this posting, my post and images about FCP is on the first page of returned searches from Google when looking for “First Choice Power”. It also got me to break down the awful job FCP Marketing Department is doing. I hate meetings but I’d love to see my response create a meeting at First Choice Power’s Marketing Department.